You may return most new, unopened items within 30 days of the order date for a full refund. In the case of online orders, we’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sales of liquid yeast, and milled grain are final, and may not be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us by phone or email. Return your items to:
Jon’s Homebrew and Wine Supply
ATTN: Returns
1430 E Main, Suite C
Puyallup, WA 98372
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.